1. Create Your Profile & Add an Item

Start by creating your profile and adding at least one item you are willing to share. This is required to use Giftsy

A complete and honest profile helps build trust and increases the chance that your requests will be accepted.

2. Browse & Discover

Once your profile is complete and your item is listed, you can explore items shared by others across the platform.

You can browse by category, size, and style to find what fits you best.

3. Gifting & Storytelling

If you love an item listed as a gift, click “Request as a Gift” and write a short message explaining why you would like to receive it.

If you are a new user, you will be asked to add your shipping information before you send a request, so that Giftsy can calculate the shipping label fee after your request is accepted.

4. Exchange Items

You can also request items through exchange.

When you find items you like (you may select multiple items), send an exchange offer and choose items from your own virtual closet to propose in return.

You can also choose how many items the other user may select from your items.

Fairness and generosity are at the heart of every exchange.

If you are a new user, you will be asked to add your shipping information before you send an exchange request, so that Giftsy can calculate the shipping label fee after your request is accepted.

5. Shipping & Delivery

Once a gift or exchange is accepted:

• a shipping label can be generated through Giftsy,
• the sender prints the label, packages the item, and ships it,
• both users receive notifications and can track delivery through the website.

Users may also arrange shipping independently using an external shipping service if they prefer.

6. Complete & Celebrate

Mark your item as “Sent” or “Received” to complete the reuse cycle.

Celebrate small acts of generosity by sharing your experience with the community or tagging Giftsy on social media.

After you click the “Done” button, you will be taken to the History page, where you can review and send 1 to 3 karma points to the other user to recognize their generosity.

Community Standards

Giftsy runs on kindness, accountability, and trust.

Here is what we expect from every member:

• Send your item within 7 days after accepting a gift or exchange request.
• Be honest in your listings — accurate photos and clear condition descriptions matter.
• If you receive items regularly, please also offer items when you can.
• No ghosting. If you stop responding after engaging in a request or offer, your account may be flagged.
• Users who repeatedly fail to send items or misuse the platform may be reported. Community members may also share repeat issues in our community alert thread.

We believe generosity builds a better world —and it starts with you showing up.